Resetting a Carrier Thermostat

Quck answer

To reset a Carrier thermostat, follow these steps:

1. Locate the thermostat control panel on your Carrier thermostat.

2. Look for a small button labeled “Reset” or “Restart” on the control panel.

3. Press and hold the “Reset” button for approximately five seconds until the thermostat screen goes blank.

4. Release the button and wait for the thermostat to restart.

5. Once the thermostat has restarted, you can set the desired temperature and adjust any other settings as needed.

By following these steps, you can easily reset your Carrier thermostat and restore it to its default settings.


Even if your home looks great and is spotlessly clean, an uncomfortable temperature can make it feel less inviting. Carrier has been a trusted name in heating and cooling for over a century, providing reliable solutions for regulating the air in your home. Their latest smart thermostat models offer a range of customization options to ensure your home is always at the perfect temperature for you. However, there may be times when you need to reset these customizations and features.

Resetting your thermostat is not always the answer to all of your thermostat issues. It’s important to thoroughly read the user manual for your specific thermostat model, as it may provide simple solutions to any problems you’re experiencing with your Carrier thermostat.

Resetting a Carrier Comfort Profile

Comfort profiles allow you to adjust the temperature in your home based on different situations. For instance, you can set specific heating and cooling temperatures for when you’re at home, away, sleeping, or awake.

The Carrier Infinity system comes with preset temperatures that are generally considered comfortable upon installation. To reset any of the comfort profiles, simply press the desired profile (e.g., home, away, wake, or sleep). Then, use the up and down arrows to adjust fan settings, heating, and cooling parameters. Press “done” to complete the reset.

You can always go back and reset these temperatures as needed. Since the Infinity system operates on Wi-Fi, you can also reset and program these settings from your phone or computer.

Resetting Accessory Usage Percentage

Infinity Touch Control Carrier thermostats are designed to notify you when maintenance is required for your system. However, these pop-up reminders can be annoying if you’re not ready or able to perform maintenance on your heating and cooling system accessories.

To avoid the pop-up reminder, you can reset the percentage counter that indicates when it’s time to replace your filter, humidifier, ultraviolet lights, or ventilator. When accessory usage reaches 100 percent, it means that servicing is needed. To reset the percentage, start by selecting the operating status from the home page of your thermostat’s display. Then, choose “accessories status.”

Select the accessory for which you want to reset the counter back to 0 percent and press the “reset” button located on the right side of the menu.

Forcing a Thermostat Reset

The latest model of the Carrier Infinity thermostat smart system is battery-free, so you can’t perform a quick reset by removing the batteries. However, you can reset the thermostat by turning off the circuit breaker.

First, select “mode” from the main screen of your Infinity thermostat display and then choose “off.” Go to your circuit breaker and flip the switch that powers your thermostat. Wait for 30 seconds before flipping the switch back on.

Return to your Carrier thermostat and switch the mode from “off” to “auto,” “heat,” “cool,” or “fan.”

Contacting Carrier

Sometimes, the common advice of “turning it off and on again” doesn’t solve the problem, and you’ll need a technician to help troubleshoot your Carrier thermostat. Whether you’re experiencing issues with the Carrier Infinity thermostat connecting to your Wi-Fi or the heating and cooling functions aren’t working properly, Carrier makes it incredibly easy to get in touch with a professional for assistance.

If you go to your thermostat and choose “service information,” you will see a menu that displays the contact details of your dealer as well as Carrier’s phone number, 1-800-CARRIER (227-7437). In case your thermostat requires servicing, this menu will appear automatically. Additionally, you have the option to send an email to Carrier.

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